Refund Policy
Complete refund policy - 30-day refunds for wrong, damaged, wrong size or lost items. 4-hour cancellation window.
Refund Policy
Your satisfaction guaranteed - Full refunds within 30 days
Last updated: October 18, 2025
Bluprinter.com and most sellers on Bluprinter.com offer refunds for items within 30 days from the date of delivery. If there are any problems, please contact us here to submit your request.
We always guarantee that you are satisfied with the orders you have placed on Bluprinter.com. To guarantee your rights when placing orders, please refer to our refund policy under the following conditions:
Wrong/Damaged/Faulty Items
We guarantee to assist with cases where customers receive wrong/damaged/faulty items. Includes these cases:
Wrong items: Product doesn't match website description, wrong material, wrong size
Damaged condition: Torn, dirty, wet, or hairy fabric
Print defects: Visible defects, blurred, or out of place
Damaged prints: Damaged or peeled prints after first wash
⏰ Time limit: Please contact Customer Support within 30 days of delivery. Orders over 30 days will not be supported.
Required Information:
Order information to confirm the order
Photos of the packaging label
Photos of the items and size tag/neck label in a frame
Photos clearly showing damaged/wrong/faulty parts different from website description
📸 Note: For orders with multiple items, provide photos/videos of products placed side by side on a flat surface.
✓ After we confirm your product is eligible, you will receive a refund immediately to the account you used for payment.
Wrong Size from the One Ordered
We guarantee to assist with cases where customers receive the wrong size product. Specifically, products with wrong measurements compared to the size guide (A difference of over 1.5") from standard measurements.
⏰ Time limit: Please contact Customer Support within 30 days of delivery. Orders over 30 days will not be supported.
Required Information:
Order information to confirm the order
Photos of the items and size tag/neck label in a frame
Photos clearly showing actual measurements: width, length (Please use measuring tape)
📸 Note: For orders with multiple items, provide photos/videos of products placed side by side on a flat surface.
✓ After we confirm measurements (unused) differ over 1.5" from standard, you will receive a refund immediately to the account you used for payment.
Lost Items in Shipping
We guarantee to assist with cases where your order is lost in the shipping process.
📧 Important: As soon as tracking reports show "delivered", we will email you to confirm receipt. Please check your mailbox, security cameras, neighbors, and contact local post office before claiming lost items.
⏰ Time limit: Contact us immediately within 30 days of delivery if you haven't received the package. Orders over 30 days will not be supported.
Required Information:
Order information
Verified shipping address
Verification from your local post office that you haven't received the package
✓ After sending all necessary information, you will receive a refund immediately to the account you used for payment.
Order Cancellation
4 Hours Window
After making your purchase, you have 4 hours to cancel the order. Please submit a cancellation request, and your order will be canceled with a full refund to your card.
⚠️ Once 4 hours have passed, Bluprinter refuses to support order cancellation or modification requests.
Order Information Includes:
• Order code
• Shipping address
• Recipient's information: Full name, Phone number, Email address
International Orders
For all orders shipped outside the US
60 DAYS
support window from date of delivery
We support all defective or unwanted orders within 60 days
Questions About Refunds?
If you have any questions regarding our refund policy, please contact our Customer Support Team for quick response and support.
[email protected]